Support Center
Verified guides for running incidents in Tellagen, from the first response through diagnosis, customer impact, and postmortem.
Workflow guides
Choose a task below. Each guide uses the current product labels and keeps the shortest path to a useful incident record.
Diagnosis
Respond to an incidentRun a local Diagnosis for an incidentUse a local client, such as Codex or Claude, with an MCP server that connects it to Tellagen. Then run an incident Diagnosis and review the saved result.Read guide Respond to an incidentReview Diagnosis findings and evidenceReview the saved investigation result, its evidence, and its run trace.Read guide Prepare the workspaceConfigure Codex for Tellagen DiagnosisAdd the Tellagen MCP server to Codex and check its tools from Tellagen.Read guide Prepare the workspaceConfigure Claude for Tellagen DiagnosisAdd the Tellagen MCP server to Claude Code and check its tools from Tellagen.Read guide Prepare the workspaceConfigure MCP tools for DiagnosisConnect only the provider tools that a local client needs. An MCP server gives the client a standard way to call a provider tool.Read guide
Incident response
Respond to an incidentDeclare an incident in the web appCreate an incident and its first declaration event from the global header.Read guide Respond to an incidentSet an incident's scope and ownershipSet status, severity, service, regions, and the owning team from the incident workspace.Read guide Respond to an incidentUse the incident overviewScan the incident's next step, scope, signals, work, timeline, and Diagnosis state.Read guide Respond to an incidentRecord a timeline event and evidenceAdd a time-stamped event with a title, context, screenshots, tags, and grouping.Read guide Respond to an incidentDeclare an incident from SlackReview a Slack proposal in Tellagen before you declare its incident.Read guide Respond to an incidentTrack response actions and ownershipCreate, assign, prioritize, track, and complete response work from Overview.Read guide
Customer impact
Postmortems
Review and learnCreate a collaborative postmortemPrepare evidence, start a shared document, and submit a version for review.Read guide Review and learnReview, submit, and export a postmortemCompare evidence, analyze a submitted version for runbooks, prepare revisions, and export a selected version.Read guide
Workspace administration
Prepare the workspaceManage workspace API keysCreate a scoped API key, store its one-time token, and revoke it when it is no longer needed.Read guide Prepare the workspaceCheck workspace incident readinessReview six evidence-backed setup signals and open the settings that own each gap.Read guide Prepare the workspaceUse the public API referenceFind an endpoint contract, identify its scope, and build an authenticated request.Read guide
Integrations
Core Tellagen terms
- Incident
- A shared record for coordinating a service problem after an alert or report.
- Timeline
- The chronological record of observations, decisions, actions, and evidence.
- Diagnosis
- A local investigation run that records tool activity, checked evidence, findings, and a conclusion.
- Postmortem
- The collaborative review of an incident, its impact, response, and follow-up work.