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Record a timeline event and evidence

Add a time-stamped event with a title, context, screenshots, tags, and grouping.

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Before you start

Intended audience

Responders who maintain the incident record.

Required permissions

You need permission to add incident timeline events.

Prerequisites

  • Open the incident that needs the event.

Procedure

Describe the event

  1. Step 1 of 7

    Open the event editor

    Select Add event on the Timeline tab. Tellagen opens Add timeline event. The dialog contains Title with quick presets under it, Type, Occurred time, Description, Screenshot evidence, Tags, Mark as key event, and Group controls.

  2. Step 2 of 7

    Enter the event title

    Title is required, and the cursor starts there. Enter a short Title that states what changed, or select a quick preset such as Deploy or Rollback under it.

  3. Step 3 of 7

    Set type and time

    Select the event Type. Set a valid date and time in Occurred time.

  4. Step 4 of 7

    Add optional context

    Description is optional. Use it only when the Title needs supporting detail.

Attach and save

  1. Step 5 of 7

    Attach screenshots

    Under Screenshot evidence, select Choose images. You can also paste an image into the form.

  2. Step 6 of 7

    Organize the event

    Add useful tags. Select Mark as key event for a key event. Choose a Group when one applies.

  3. Step 7 of 7

    Save the event

    A nonblank Title enables Add event. Description is optional. Select Add event, or press ⌘/Ctrl+Enter from any field. Tellagen then validates Occurred time and confirms with Event added. An invalid Occurred time can prevent a successful submission after you select Add event.

You are done when…

Timeline shows the event with its title, type, and occurred time. It also shows any optional description, screenshots, tags, star state, or group.

Troubleshooting

Add event is disabled.

Enter a nonblank Title. Description is optional and does not control the Add event action.

The event cannot be saved after you select Add event.

Check Occurred time. Enter a valid date and time, then select Add event again.

An image is not attached.

Select Choose images again. Use a supported image file without secrets.

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