Tellagen

Terms of Service

Last updated: 5 March 2026

1. Definitions

  • “Tellagen”, “we”, “us” — Rabrat OÜ (registry code 12734598), a company registered in the Republic of Estonia.
  • “Service” — the Tellagen platform available at tellagen.com and related APIs.
  • “Customer” — the organisation that creates a Tellagen workspace.
  • “User” — an individual who accesses the Service on behalf of a Customer.
  • “Workspace” — a Customer’s isolated environment within the Service.
  • “Customer Data” — all data created or uploaded by Customers and Users, including incidents, timelines, tasks, resources, custom fields, chat messages, shift notes, services, and teams.
  • “Integration” — a connection between the Service and a third-party platform such as Slack, Google Meet, or Intercom.
  • “Beta Period” — the period during which the Service is designated as “open beta” by Tellagen.

2. Acceptance

By creating a workspace, inviting Users, or otherwise using the Service you agree to these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

3. Beta Service

The Service is currently provided as an open beta. By using the Service you acknowledge and agree that:

  1. The Service is in beta and may contain bugs, errors, or incomplete features. It is not yet considered a production-ready release.
  2. No data durability guarantee. While we take every precaution to protect Customer Data, we do not guarantee against data loss during the Beta Period.
  3. No service-level agreement (SLA). Uptime, response-time, and support commitments do not apply during the Beta Period.
  4. Tellagen reserves the right to modify, suspend, or terminate the beta Service (or any part of it) at any time, with or without notice, provided that if the beta is discontinued entirely Tellagen will make reasonable efforts to give advance notice and an opportunity to export Customer Data.
  5. Transition to general availability. When the Service moves out of beta, Tellagen will provide reasonable advance notice and an opportunity to export Customer Data before any material changes to terms or pricing take effect.

4. Eligibility

You must be at least 18 years old or an authorised representative of a legal entity to use the Service.

5. Account and workspace

Each Customer has one workspace. The Customer’s administrator manages Users and permissions. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

6. Service description

Tellagen provides incident management, shift workspace, and integration capabilities including Slack, Google Meet, and Intercom connectivity. The Service is provided “as is” and may evolve over time.

7. Customer Data

The Customer owns all Customer Data. Tellagen processes Customer Data solely on behalf of the Customer in accordance with our Privacy Policy and Data Processing Agreement. The Customer is responsible for ensuring the lawfulness of the data entered into the Service.

Tellagen may generate aggregated, anonymised statistics from usage patterns to improve the Service. Such statistics will never identify any individual Customer or User.

8. Acceptable use

You agree not to:

  • Use the Service for any purpose that is illegal or prohibited by these Terms.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use automated means to scrape, crawl, or extract data from the Service beyond what is permitted by our API.

9. Integrations

The Service may connect to third-party platforms such as Slack, Google, and Intercom. Your use of those platforms is governed by their own terms and policies. Tellagen is not responsible for the availability, accuracy, or conduct of any third-party service.

10. Intellectual property

Tellagen owns all rights in the platform, including its code, design, documentation, and trademarks. The Customer retains ownership of all Customer Data.

If you provide feedback, suggestions, or ideas about the Service, you grant Tellagen a non-exclusive, royalty-free, perpetual licence to use that feedback for any purpose.

11. Availability and modifications

During the Beta Period, uptime and availability commitments are expressly excluded (see Section 3). We may modify or discontinue features of the Service with reasonable prior notice. Material changes will be communicated via email or the platform. Specific uptime commitments, if any, will be introduced upon general availability.

12. Disclaimer of warranties

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

13. Limitation of liability

To the maximum extent permitted by law, Tellagen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue, arising from your use of or inability to use the Service.

Tellagen’s total aggregate liability for all claims arising under or in connection with these Terms shall not exceed the total fees paid by the Customer to Tellagen in the twelve (12) months preceding the event giving rise to the claim, or one hundred euros (€100), whichever is greater.

14. Indemnification

Each party agrees to indemnify, defend, and hold harmless the other party from any third-party claims arising from (a) the indemnifying party’s breach of these Terms, or (b) the indemnifying party’s negligence or wilful misconduct.

15. Termination

The Customer may terminate at any time by deleting its workspace. Tellagen may terminate or suspend access for material breach after providing reasonable written notice and an opportunity to cure. During the Beta Period, Tellagen may also terminate or modify the Service as described in Section 3.

Upon termination, Tellagen will delete Customer Data within a reasonable period, subject to legal retention obligations and backup schedules.

16. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved in the courts of Harju County, Estonia.

17. General

  • Severability — if any provision is held invalid, the remaining provisions remain in effect.
  • No waiver — failure to enforce a right does not constitute a waiver.
  • Assignment — you may not assign your rights under these Terms without our prior written consent. Tellagen may assign its rights in connection with a merger or acquisition.
  • Entire agreement — these Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Tellagen.
  • Notices — we will send notices to the email address associated with your account. You may send notices to [email protected].

18. Contact

Questions about these Terms? Contact us at [email protected].

Rabrat OÜ
Registry code: 12734598
Republic of Estonia

See also our Privacy Policy, Data Processing Agreement, and Sub-processor List.