Terms of Service — Tellagen

1. Definitions

“Tellagen”, “we”, “us” — Rabrat OÜ (registry code 12734598), a company registered in the Republic of Estonia.
“Service” — the Tellagen platform available at tellagen.com and related APIs.
“Customer” — the organisation that creates a Tellagen workspace.
“User” — an individual who accesses the Service on behalf of a Customer.
“Workspace”— a Customer’s isolated environment within the Service.
“Customer Data” — all data created or uploaded by Customers and Users, including incidents, timelines, tasks, resources, custom fields, messages, services, and teams.
“Integration” — a connection between the Service and a third-party platform such as Slack, Google Meet, or Intercom.
“Free Services” — the Free plan and any trial, beta, preview, evaluation, or other part of the Service supplied without charge.
“Beta Period”— the period during which the Service is designated as “open beta” by Tellagen.

2. Acceptance

By creating a workspace, inviting Users, or otherwise using the Service you agree to these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

3. Free, trial, and beta services

Free Services are provided without charge and may be subject to feature, usage, data-access, and support limits. The Service is also currently designated as an open beta. By using Free Services you acknowledge and agree that:

Beta, preview, and evaluation features may contain bugs, errors, or incomplete features and may not be production ready.
No service-level agreement (SLA). No contractual uptime, response-time, support-response, service-credit, backup, disaster-recovery, recovery-point (RPO), or recovery-time (RTO) commitment applies to Free Services unless we expressly agree otherwise in writing.
No data durability guarantee. We implement appropriate technical and organisational measures as described in the DPA and required by applicable law, but we do not guarantee that Customer Data in Free Services will never be lost, corrupted, or unavailable, or that it will always be recoverable.
Tellagen reserves the right to modify, limit, suspend, or discontinue Free Services (or any part of them) at any time. Where reasonably practicable, we will give advance notice of permanent discontinuation and an opportunity to export available Customer Data. Advance notice or export access may not be possible where immediate action is reasonably required for security, legal, abuse-prevention, or technical reasons.
When a trial or evaluation ends, features and access to Customer Data may be limited to those included in the Customer’s then current plan.

Nothing in this Section 3 limits obligations or liability that cannot lawfully be excluded, including Tellagen’s obligations under the DPA and applicable data-protection law.

4. Eligibility

You must be at least 18 years old or an authorised representative of a legal entity to use the Service. The Service is offered only for business or professional use, not for personal, family, or household consumer use. By using the Service, you represent that you are acting for purposes relating to your trade, business, craft, or profession.

5. Account and workspace

Each Customer has one workspace. The Customer’s administrator manages Users and permissions. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

6. Service description

Tellagen provides incident management, response coordination, and integration capabilities including Slack, Google Meet, and Intercom connectivity. The Service is provided “as is” and may evolve over time.

7. Customer Data

The Customer owns all Customer Data. Tellagen processes Customer Data solely on behalf of the Customer in accordance with our Privacy Policy and Data Processing Agreement. The Customer is responsible for ensuring the lawfulness of the data entered into the Service.

Tellagen may generate aggregated, anonymised statistics from usage patterns to improve the Service. Such statistics will never identify any individual Customer or User.

The Service is not a backup service or the Customer’s sole system of record. The Customer is responsible for maintaining independent copies of Customer Data it needs for legal, operational, or business-continuity purposes, exporting available data as needed, and maintaining alternative incident-response communication channels. Operational backups maintained by Tellagen support service resilience; they are not Customer-controlled archives or a guarantee that any particular data can be restored. This allocation of responsibility does not reduce Tellagen’s obligations under the DPA or applicable law.

8. Acceptable use

You agree not to:

Use the Service for any purpose that is illegal or prohibited by these Terms.
Reverse-engineer, decompile, or disassemble any part of the Service.
Attempt to gain unauthorised access to any part of the Service or its infrastructure.
Interfere with or disrupt the integrity or performance of the Service.
Use automated means to scrape, crawl, or extract data from the Service beyond what is permitted by our API.

9. Integrations

The Service may connect to third-party platforms such as Slack, Google, and Intercom. Your use of those platforms is governed by their own terms and policies. Tellagen is not responsible for the availability, accuracy, or conduct of any third-party service.

10. Intellectual property

Tellagen owns all rights in the platform, including its code, design, documentation, and trademarks. The Customer retains ownership of all Customer Data.

If you provide feedback, suggestions, or ideas about the Service, you grant Tellagen a non-exclusive, royalty-free, perpetual licence to use that feedback for any purpose.

11. Availability and modifications

Uptime and availability commitments for Free Services are expressly excluded as described in Section 3. We may perform planned or unplanned maintenance and may modify or discontinue features of the Service. We will provide reasonable prior notice of material changes where practicable. Any uptime commitment applies only if it is expressly included in a separate written agreement with the Customer.

Tellagen is not responsible for delay or failure to perform caused by an event beyond its reasonable control that it could not reasonably avoid or overcome, including failures of public networks, utilities, hosting or other third-party infrastructure, natural disasters, government action, labour disruption, or cyberattacks. This applies only for the duration and to the extent of the event, and Tellagen will take reasonable steps to mitigate its effects and resume performance.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Tellagen does not warrant that the Service will be uninterrupted, timely, or error free, or that Customer Data will always be preserved, available, or recoverable.

13. Limitation of liability

To the maximum extent permitted by law, Tellagen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for business interruption; Service interruption, delay, or unavailability; loss, corruption, or inaccessibility of data; costs of reconstructing or restoring data or obtaining substitute services; or loss of profits, revenue, savings, goodwill, or business opportunity, arising from use of or inability to use the Service, regardless of the legal theory asserted and even if Tellagen was advised that such loss was possible.

For claims arising exclusively from Free Services, Tellagen’s total aggregate liability shall not exceed one hundred euros (€100). For all other claims arising under or in connection with these Terms, Tellagen’s total aggregate liability shall not exceed the total fees paid by the Customer to Tellagen in the twelve (12) months preceding the event giving rise to the claim, or one hundred euros (€100), whichever is greater. These caps apply in aggregate across all events and claims, not separately to each event or claim.

Nothing in these Terms excludes or restricts liability for intentional non-performance, fraud, fraudulent misrepresentation, wilful misconduct, or gross negligence to the extent such liability cannot be limited; death or personal injury to the extent caused by conduct for which liability cannot be limited; rights or liability owed to data subjects or supervisory authorities under applicable data-protection law; or any other liability that cannot lawfully be excluded or restricted.

14. Indemnification

Subject to Section 13 and to the extent permitted by law, the Customer will indemnify, defend, and hold harmless Tellagen and its personnel from third-party claims, damages, and reasonable costs arising from (a) Customer Data that infringes a third party’s rights or was collected or submitted unlawfully; (b) the Customer’s or a User’s unlawful use or material misuse of the Service; or (c) a customer-directed Integration or configuration. This obligation does not apply to the extent a claim was caused by Tellagen’s breach of these Terms, intentional conduct, gross negligence, or other conduct for which liability cannot lawfully be shifted to the Customer. Tellagen will give prompt notice of an indemnified claim and reasonable cooperation, and the Customer may control its defence, provided that no settlement may admit fault by or impose an obligation on Tellagen without Tellagen’s prior written consent.

15. Termination

The Customer may terminate at any time by deleting its workspace. Tellagen may terminate or suspend access for material breach after providing reasonable written notice and an opportunity to cure. During the Beta Period, Tellagen may also terminate or modify the Service as described in Section 3.

Upon termination and at the Customer’s choice, Tellagen will return or delete Customer Data in accordance with the DPA. Where immediate deletion of a restricted operational backup copy is technically impracticable, that copy may remain temporarily only as described in the DPA and subject to applicable legal retention obligations.

16. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved in the courts of Harju County, Estonia.

17. General

Severability — if any provision is held invalid, the remaining provisions remain in effect.
No waiver — failure to enforce a right does not constitute a waiver.
Assignment — you may not assign your rights under these Terms without our prior written consent. Tellagen may assign its rights in connection with a merger or acquisition.
Entire agreement — these Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Tellagen.
Changes to these Terms — we may update these Terms from time to time. Where reasonably practicable, we will notify the Customer of material changes by email or through the Service before they take effect. Continued use after the effective date constitutes acceptance unless applicable law or our notice requires affirmative consent. If the Customer does not agree, it must stop using the Service and may export available Customer Data before the change takes effect or the workspace is terminated.
Notices — we will send notices to the email address associated with your account. You may send notices to [email protected].

18. Contact

Questions about these Terms? Contact us at [email protected].

Rabrat OÜ
Registry code: 12734598
Republic of Estonia