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Declare an incident in the web app

Create an incident and its first declaration event from the global header.

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Before you start

Intended audience

Responders who need to start an incident from the web app.

Required permissions

You need permission to create incidents in the workspace.

Prerequisites

  • Sign in to the target Tellagen workspace.

Procedure

  1. Step 1 of 5

    Open the declaration dialog

    Select Declare in the global header.

  2. Step 2 of 5

    Review the work type

    Make sure that Incident is selected. It is the default work type.

  3. Step 3 of 5

    Describe the incident

    Enter a clear title. Select the current severity.

  4. Step 4 of 5

    Use the full form when needed

    Select Open full form to add impact, evidence, source, service, screenshots, or routing.

    Declare incident dialog with Incident selected and the Open full form action.
    Use the compact dialog for a fast declaration or open the full form for more context. Open full-size image(opens in a new tab)

  5. Step 5 of 5

    Declare the incident

    Select Declare incident. Tellagen creates one incident and one declaration event.

You are done when…

The new incident opens with its immutable reference and a declaration event in Timeline.

Troubleshooting

Declare incident is disabled.

Enter an Incident title, choose Current severity, and choose a Work type. If severity options are still loading, wait or retry the catalog request.

The page says the incident already exists.

Open the incident instead of submitting again. The declaration form keeps retry actions separate so a failed attachment does not create a duplicate incident.

Declare incident is unavailable.

Ask a workspace manager to make sure that your role can create incidents.

Important context does not fit.

Select Open full form before declaration.

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