Declare an incident from Slack
Review a Slack proposal in Tellagen before you declare its incident.
On this page
Before you start
Intended audience
Responders who start incidents from an installed Tellagen Slack workspace.
Required permissions
You need Slack access and permission to create incidents in Tellagen.
Prerequisites
- Install the Tellagen Slack integration for the correct workspace.
- Use a current Slack proposal that contains Review incident.
Procedure
Review the proposal
Step 1 of 7
Open the review link
In the Slack proposal, select Review incident. The signed link is time-limited and workspace-specific.
Step 2 of 7
Review source context
Review the Imported from Slack card. Make sure that the source channel and message match the incident.
Step 3 of 7
Review reply context
Review the suggested Slack reply. Edit it only when the declaration needs different response text.
Step 4 of 7
Review images
Review each imported image preview. Remove any image that contains unrelated or sensitive content.
Prevent duplicates and declare
Step 5 of 7
Review related incidents
Review related incidents separately. Continue only when this proposal represents new incident work.
Step 6 of 7
Resolve a blocked import
If Slack source import is required, declaration stays blocked until Tellagen can import that source safely.
Step 7 of 7
Declare the incident
Select Declare incident. Tellagen creates the incident and records its Slack source context.
You are done when…
The new incident includes its reviewed Slack source without exposing the signed handoff URL.
Troubleshooting
Couldn't load Slack messages.
Select Try again when the error is retryable, or create the incident without the messages and add the context later.
A related open incident is shown.
Check the related incident before creating another one. Create a new incident only when the response is separate.
The signed link has expired.
Return to Slack. Request or open a new incident proposal.
The imported source is from another workspace.
Stop the declaration. Open Review incident from the correct Slack workspace.
Declaration is blocked by source import.
Wait for the safe import to finish. Retry from the current signed proposal.