Check workspace incident readiness
Review six evidence-backed setup signals and open the settings that own each gap.
On this page
Before you start
Intended audience
Workspace administrators and settings managers preparing responders for the next incident.
Required permissions
You need workspace settings access.
Prerequisites
- Access to a Tellagen workspace.
- Access to the settings destinations that you need to update.
Procedure
Review readiness
Step 1 of 8
Open Incident readiness
Open Settings. Select Incident readiness. On narrow screens, choose Readiness from the Settings navigation.
Step 2 of 8
Read the evidence boundary
Read the note below the heading. Saved configuration is labelled Configured · not verified, separately from verified access, so a signal without current proof is never shown as ready.
Step 3 of 8
Review the six signals
Review Slack and alert intake, Services and severity policy, Ownership and responder access, Local diagnosis tools, API-key access, and Customer-impact discovery.
These are example statuses. Your statuses change with the workspace evidence. Open full-size image(opens in a new tab) Step 4 of 8
Interpret each status
Use one decision tree. For Not configured, open the shown action and add the missing setup. For Configured · not verified, keep the saved setup and confirm it works in the tools your team uses; Tellagen has not proved it. For Verification unavailable, select View details and do not assume that the source works. Ready appears only when a source proves the signal works.
Resolve a gap
Step 5 of 8
Open the owning settings page
Select the shown row action, such as Configure Slack, Open services, Review severity rules, Open members, Open teams, Open roles, Check local tools, Open API keys, or Configure customer impact.
Step 6 of 8
Inspect the evidence details
Select View details. Review Known setup, Still to verify, Next action, and any Learn more link.
Step 7 of 8
Retry an unavailable signal
When a row shows “Couldn’t load this signal. Other rows are still available.”, select Try again on that row.
Step 8 of 8
Handle a permission boundary
When a row shows “You need workspace settings access to inspect this signal.”, ask a workspace settings administrator to review it.
You are done when…
You have six evidence-backed setup signals and a settings destination for each actionable gap. The page does not calculate a readiness score.
Troubleshooting
A configured provider still shows Configured · not verified.
Configuration alone does not prove OAuth scopes, live connectivity, or a successful customer lookup. Use the row's Still to verify note and exact settings action.
The page says Readiness signals couldn’t be loaded.
Select Try again. A partial failure keeps healthy rows available; a full error does not invent statuses until the sources load.
A row says No setup evidence is available yet.
Use the row's settings action to add the missing setup, then return to Incident readiness and review the updated source evidence.
The page shows no Open action for a row.
The source may be behind a permission boundary. Ask a workspace settings administrator to inspect that signal.