Tellagen

Features

Built for incident response from first signal to follow-up

Coordinate response, investigate with evidence, track customer impact, and carry the full record into postmortems and follow-up work.

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INC-1423 incident header in Tellagen: Checkout latency and webhook delays, SEV1, resolved after 1h 31m, with the affected service, regions, customer impact, incident manager, and responders.
INC-1423Incident record from the fictional demo workspace

Respond

Keep incidents organized and response clear

Use list and board views to track open incidents by status, severity, lifecycle, and ownership. Open any incident to see its record and continue the response.

  • Filter by status, severity, lifecycle, and ownership
  • See ownership and recent activity at a glance
  • Open the incident record without losing context
Explore incident management
Incident board
Tellagen incident board showing active incidents arranged across response stages

Diagnose

Investigate with evidence, not guesswork

Run Diagnosis locally from Codex or Claude with the tools your team already uses. Keep checked evidence, diagnosis steps, findings, and the tool trace on the incident record.

  • Keep checked evidence linked to the incident
  • Separate confirmed findings from open questions
  • Turn findings into timeline events and follow-up actions
Read the Diagnosis guide
Local Diagnosis
Tellagen Diagnosis evidence review showing confirmed evidence, supporting context, contradicting evidence, and open questions

Understand

See the full timeline and surrounding context

Review the incident from first signal to resolution in one place. Keep updates, evidence, customer impact, and team actions together so the full story stays clear.

  • Keep updates and source context together
  • Attach evidence and comments to the events they explain
  • Export the reviewed timeline as Markdown or JSON
Explore the incident timeline
Incident timeline
Tellagen Timeline showing accepted incident chronology, source context, evidence, comments, and review state

Improve

Turn incident work into lasting improvements

Carry the incident record into a collaborative postmortem. Capture what happened, what was learned, and what must change next without rebuilding the story from scratch.

  • Draft from the incident record
  • Edit with version history
  • Track follow-up work with clear ownership
Explore postmortems
Collaborative postmortem
Tellagen Postmortem workspace showing evidence review, document versions, and approval state

More tools for your incident workflow

Timeline and evidence

Record what happened with source links, timestamps, and supporting evidence.

View guide

Local Diagnosis

Run Diagnosis from Codex or Claude and save checked evidence, findings, and the tool trace.

View guide

Customer impact

Track who was affected, when the impact started, and how the customer experience changed.

View guide

Response actions

Assign owners, set due dates, and keep response and follow-up work on the incident record.

View guide

Integrations

Connect Slack and the systems your team uses to investigate and respond.

View integrations

API

Connect internal tools and workflows with the Tellagen API.

View API docs

Get started

Turn your next incident into a smoother response

Coordinate the response in one workspace, with the record ready for the review that follows.

New workspaces are invite-only. Request access to join the queue.