Tellagen
← Back to Support Center

Set an incident's scope and ownership

Set status, severity, service, regions, and the owning team from the incident workspace.

GuideLast verified Open Markdown version
On this page

Before you start

Intended audience

Incident commanders and responders who maintain incident context.

Required permissions

You need permission to update the incident.

Prerequisites

  • Open the incident that needs a scope or ownership update.

Procedure

Set operational scope

  1. Step 1 of 6

    Change the status

    Select the current status. Choose an action from the incident-action menu.

  2. Step 2 of 6

    Set the severity

    Select the severity control. If Auto from index is active, review the calculated severity before changing it.

  3. Step 3 of 6

    Set the service

    Select Set service or Edit service. Use Select or enter a service… to choose a managed or previously referenced service.

  4. Step 4 of 6

    Set the regions

    Select Set regions or Edit regions. Choose each listed region. For a verified unlisted region, use Custom region, enter the exact name, select Add, and then select Apply.

Set ownership

  1. Step 5 of 6

    Open ownership settings

    Select Details. Open Classification & ownership.

  2. Step 6 of 6

    Set the owning team

    Select Edit Owning team. Choose the accountable team.

    Focused Owning team editor in the Classification and ownership section.
    Edit the owning team under Details and Classification & ownership. This safe example leaves the value unchanged. Open full-size image(opens in a new tab)

You are done when…

The incident header shows the current scope. Details shows the accountable team.

Troubleshooting

The service or region is not in the catalog.

For a verified service, enter its exact name in Select or enter a service…. For a verified region, use Custom region, Add, and Apply. If you cannot verify the value, do not invent scope. Ask a workspace manager to add or verify the service or region.

The status options do not match the guide.

Tellagen uses the workspace's configured workflow stages. Choose the stage label shown in your workspace rather than assuming a fixed list.

The service or team is missing.

Ask a workspace manager to add it in Settings before you update the incident.

The severity shows Auto from index.

Review the automatic inputs. Change the severity only when incident evidence supports a different value.

Related articles