Incident workspace
Give responders the context and next move in one scan. Tellagen keeps incident identity, scope, customer impact, ownership, open work, timeline highlights, and the last meaningful update tied to one operational record.
Public demo · Fictional data · Read-only
Static product preview
Open the same fictional incident and inspect its Overview, ownership, open work, and latest update.
Orient
The persistent incident chrome keeps the immutable reference, editable title, severity, status, affected service, regions, and Customer impact separate. Missing critical context appears as an explicit Set or Assess action.
Coordinate
Commander, responders, the Next operational step, and the Last meaningful update share one operational summary. Open work and response signals point directly to unresolved impact, evidence, questions, and actions.
Retain
Timeline highlights, diagnosis findings, customer evidence, actions, activity, and postmortem versions remain views of the same incident record. The queue and workspace share that state without duplicating the source of truth.
The queue, Overview, response workspaces, and final review use the same incident record instead of becoming separate status documents.
Incident reference, title, service, regions, severity, status, and Customer impact retain distinct meanings.
Commander, responders, next operational step, and Last meaningful update remain visible together.
Open questions, evidence, events, risks, and actions surface the work that still needs attention.
Timeline, diagnosis, impact, activity, and postmortem revisions stay tied to the original record.
Yes. Workspaces can define stage names, order, colors, end stages, and an optional ticket-promotion threshold. End stages remove cases from the ongoing scope; they do not silently close the incident.
Yes. Workspace custom fields can be selected as table columns and used as filters, keeping business-specific context in the operational queue.
No. Tellagen is the coordination and incident-record workspace after the alert. PagerDuty, Opsgenie, and other alerting systems can continue to page responders.
Ready for the record
Keep identity, ownership, open work, customer impact, and the next operational step visible from declaration through review.