War Rooms
Incident war rooms are where the actual work happens. But manually creating channels, inviting responders, and keeping context current wastes critical minutes at the start of every incident. Tellagen automates war room setup and keeps the space organized throughout the incident lifecycle.
Auto-creation with consistent naming
Declare an incident and the war room channel is created automatically with your team's naming convention (e.g., #inc-2024-0142-payment-outage). The channel topic is prefilled with incident metadata, severity, and links to the Tellagen incident page. Responders know immediately what they are walking into.
Smart responder invitations
Based on affected services and severity level, Tellagen invites the right responders to the war room. Service owners, on-call engineers, and designated incident commanders are added automatically. As severity changes, additional stakeholders can be auto-invited per your escalation policies.
Living channel metadata
War room channel topics and bookmarks stay current as the incident evolves. Severity changes, status updates, and key decisions are reflected in the channel context — not buried 200 messages deep. New responders joining the war room can orient themselves from the channel header alone.
Post-incident archival
When the incident closes, war room channels are automatically archived with a summary pinned to the channel. The full conversation is preserved for reference, but the channel is removed from active sidebar clutter. Teams that need to reference the war room later can find it through search or the incident record.
Capabilities
Frequently asked questions
Can we customize the channel naming format?
Yes. Channel naming templates are configurable per team. You can include incident number, date, service name, severity, or any combination that matches your team's conventions.
What if we need multiple war rooms per incident?
Tellagen supports multiple channels per incident for teams that separate technical response from customer communication or executive updates. Each channel links back to the same incident record.
Does archival delete the channel?
No. Archival uses Slack's native archive feature, which preserves the full conversation history. Archived channels can be un-archived if needed.