# Track response actions and ownership

Create, assign, prioritize, track, and complete response work from Overview.

## Before you start

### Intended audience

Incident commanders and responders who coordinate response work.

### Required permissions

You need permission to update incident actions.


### Prerequisites

- Open the incident. Select Overview.

## Procedure

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### Create the action

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1. **Open the action form.** In Open work, select Add action.

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2. **Describe the work.** Enter the required Action. State one observable outcome.

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3. **Set accountability.** Select an Owner. Set Priority and Due date.

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4. **Add useful context.** Use Details for acceptance criteria, a link, or a short constraint. Do not use placeholder text. Keep the action specific to the incident.

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5. **Create the action.** Select Create action. You can also press ⌘/Ctrl + Enter. The new item appears in Open work.

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### Maintain work

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6. **Update or complete work.** Change Owner or Priority in the row. Select its check control to complete the action.

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7. **Cancel work.** Open More actions. Select Cancel action. Completed and canceled actions leave the active list.

## You are done when…

Open work shows an accountable action with its owner, priority, due date, and current state.

## Troubleshooting

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### An action is still in Open work.

Check its state and save the completion or cancellation update. An owner alone does not complete the action.

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### The owner list is empty.

Confirm workspace members are available and use the incident's permissioned responder list.

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### An owner is unavailable.

Assign the action to an available responder. Update the incident responders when needed.

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### The action is too broad.

Split it into separate observable outcomes. Give each action one owner.

## Related articles

- **Recommended next task:** [Use the incident overview](https://tellagen.com/help/use-incident-overview)
- [Set an incident's scope and ownership](https://tellagen.com/help/update-incident-scope)
- [Review Diagnosis findings](https://tellagen.com/help/review-diagnosis-findings)


## Continue through the incident lifecycle

- **Previous task:** [Record a timeline event and evidence](https://tellagen.com/help/record-timeline-evidence)
- **Next task:** [Run a local Diagnosis for an incident](https://tellagen.com/help/run-local-diagnosis)
- [Back to Support Center](https://tellagen.com/help#help-search)

## Last verified date

2026-08-29